Support

Thank you for using SnapCombo. If you encounter any issues or have feature requests, please check the FAQ below or contact us directly.

Frequently Asked Questions

1. How do I activate my premium subscription?

Open SnapCombo and navigate to the 'Subscription' page on the sidebar. Click 'Activate' and paste the license key you received upon purchase. Once activated, your device fingerprint is registered, unlocking 4K exports and more.

2. Why can't I export my video?

Please ensure:

• Your computer has enough free disk space;
• You have selected a valid, writable 'Output Directory' in settings or the export panel;
• If exporting in premium formats (e.g. 4K), check that your device is activated and your billing period quota is not exhausted.

3. How do I switch my bound device?

A single license key may limit the number of active devices. To use SnapCombo on a new computer, first click 'Manage Subscription' on the old computer to unbind the device, then activate on the new one.

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